720pub Frequently Asked Questions

Creating a 720pub account takes about two minutes. Visit 720pub.org and click the registration button. You'll need to provide your legal full name, a valid email address, a Philippine mobile number, your date of birth, and a secure password. Once you submit the registration form, a verification email is sent to your inbox — click the link to activate your account. You must be at least 21 years old to register.

720pub requires one valid government-issued photo ID and a live selfie for KYC verification. Accepted IDs include the PSA National ID, UMID (SSS/GSIS), Philippine Passport, LTO Driver's License, Voter's ID, Postal ID, and PRC ID. Your name on the ID must exactly match the name on your 720pub account. KYC is mandatory before your first withdrawal — the sooner you submit it, the faster your cashouts will be processed.

No — 720pub strictly allows only one account per person. This applies per individual, per household, per IP address, and per payment method. Creating duplicate accounts to claim multiple bonuses or to bypass account restrictions is prohibited and will result in both accounts being permanently closed, with all balances forfeited. If you've accidentally created a second account, contact 720pub support immediately to resolve it before it triggers an automatic restriction.

Go to the 720pub login page and click "Forgot Password." Enter the email address registered to your account — a password reset link will be sent to that inbox within a few minutes. Click the link, enter a new secure password, and log back in. If you no longer have access to the registered email address, contact the 720pub support team via live chat with your account details and a copy of your ID so we can verify your identity and restore access.

To permanently close your 720pub account, contact our support team via live chat or email and submit a written closure request. Before the account is closed, any remaining real-money balance will be refunded to your verified payment method, provided all wagering requirements have been met. Bonus funds are forfeited on account closure. Please note that permanent closure is different from self-exclusion — if you're closing because of problem gambling concerns, we recommend self-exclusion instead, which includes additional protections.

The minimum deposit on 720pub varies by payment method. For GCash and PayMaya (Maya), the minimum is ₱100. For BPI, BDO, and Metrobank bank transfers, the minimum is ₱200. There is no maximum deposit limit per transaction other than what GCash and your bank's own platform impose. All deposits are in Philippine Peso (PHP) and are typically credited to your 720pub account balance instantly or within a few minutes.

For verified 720pub accounts, GCash withdrawals are typically processed in under 10 minutes. This is our fastest withdrawal channel and the most popular one among Filipino players. Withdrawal processing begins once the request clears our fraud and AML review — for most standard withdrawals, this is nearly instant. Larger amounts or first-time withdrawals may be subject to a brief additional review. Your GCash account must be registered to the same name as your 720pub account.

720pub does not charge transaction fees on standard deposits or withdrawals processed through GCash, PayMaya, BPI, BDO, or Metrobank. Your 720pub account receives or sends the full amount you requested. However, your bank or e-wallet provider may apply their own transaction fees independent of 720pub — check your GCash or bank app's fee schedule if you're unsure. Currency conversion fees may apply for accounts where transactions are not processed in Philippine Peso.

Withdrawal delays on 720pub are usually caused by one of the following: your KYC verification has not yet been completed; the withdrawal amount triggers an enhanced review under our AML compliance process; bonus wagering requirements on your account have not yet been fully met; or the receiving bank is processing its own cut-off times. If your withdrawal has been pending for more than 4 hours without explanation, contact the 720pub support team via live chat and quote your withdrawal reference number.

Generally, 720pub processes withdrawals to the same payment method used for the original deposit — this is a standard anti-money laundering safeguard. If that method cannot receive funds (for example, a one-way payment channel), 720pub will process the withdrawal via an alternative verified method linked to your account. You must own the receiving account in your own name. Withdrawals to third-party accounts or accounts in a different name are not permitted under any circumstances.

All JILI slots and other games on 720pub use certified Random Number Generator (RNG) technology supplied directly by the game developers — 720pub does not modify RTP settings or outcome algorithms. RTP (Return to Player) is the theoretical percentage of wagered money a game returns to players over millions of rounds. A 96% RTP slot, for example, returns ₱96 for every ₱100 wagered on average over time. Actual session results will vary — RTP is a long-term statistical average, not a per-session guarantee.

Yes — 720pub is fully mobile-optimized and works on any modern smartphone or tablet through your browser. No app download is required. The platform adapts automatically to Android and iOS devices, including popular Philippine phones like Samsung Galaxy, OPPO, Vivo, and iPhone. For the smoothest experience, use the latest version of Chrome or Safari on your device. All 1,200+ games — including JILI slots, live dealer tables, bingo, and sports betting — are available on mobile.

720pub features an extensive live casino section with over 150 live dealer tables, including Baccarat, Blackjack, Dragon Tiger, Sic Bo, Roulette, and game shows. Several of our live casino providers broadcast from studios staffed by Filipino dealers who can interact with players in Tagalog and English. Live games stream in HD video in real time, so you get the full casino atmosphere from your phone or laptop — whether you're in Makati, Cebu, or anywhere in the Philippines with a decent internet connection.

Yes — 720pub's sportsbook covers PBA (Philippine Basketball Association) games, UAAP, NBA, UFC, boxing, and a wide range of international sports. You can bet pre-match or in-play (live betting) on selected events. Philippine sports like PBA and local boxing cards are featured prominently during their respective seasons. All sportsbook odds are displayed in the format of your choice and all stakes and payouts are in Philippine Peso (PHP). Minimum bet amounts on sports start from ₱50.

If your internet disconnects during a game round on 720pub, the round will be settled based on the outcome recorded by the game server at the time of the disconnection. The game server continues to process the round even if your browser connection drops. Once you reconnect and reload the 720pub platform, your account balance will reflect the settled result. If no definitive outcome was recorded — for example, if the disconnection occurred before the bet was confirmed — the wager will be refunded to your account balance.

The 720pub welcome bonus is automatically credited to your account after your first qualifying deposit. Make sure to read the promotion terms displayed at the time of claiming — the minimum deposit amount and eligible payment methods for the welcome bonus are specified there. The bonus is available to new players on their first deposit only. One welcome bonus per player, per household, and per payment method applies. If you do not wish to claim the bonus with your first deposit, you can opt out during the deposit flow.

A wagering requirement is the total amount you must wager before bonus funds can be converted into withdrawable real money. For example, if you receive a ₱500 bonus with a 20x wagering requirement, you need to place ₱10,000 in total bets using the bonus before withdrawal is unlocked. Wagering requirements must be completed within the validity period of the specific promotion — typically 7 to 30 days. Check the individual promotion terms on 720pub for the exact multiplier and deadline that apply to each offer.

No — different game types contribute different percentages toward satisfying wagering requirements on 720pub. Slot games typically contribute 100% of each bet. Live dealer games, table games like Blackjack and Roulette, and sports bets may contribute a lower percentage — or may be excluded entirely — depending on the specific bonus offer. The contribution rates for each active bonus are stated in the promotion's individual terms and conditions. Playing excluded games while a bonus is active will not help clear the wagering requirement.

Yes — 720pub has a tiered loyalty program for active players. As you play real-money games, you accumulate loyalty points that count toward tier progression. Higher tiers unlock benefits including elevated withdrawal limits, dedicated account managers, exclusive reload bonuses, faster KYC processing, and priority live chat support. VIP status is by invitation for the highest tiers. All loyalty tier details and point earn rates are displayed in your 720pub account dashboard under the Loyalty section.

720pub operates in compliance with applicable Philippine gaming regulations and aligns its player protection practices with the responsible gaming standards promoted by PAGCOR (Philippine Amusement and Gaming Corporation) for online gaming operators serving the Philippine market. 720pub enforces the mandatory 21+ age requirement, conducts KYC identity verification on all accounts, and maintains an anti-money laundering compliance program consistent with RA 9160. If you have questions about our regulatory standing, contact our support team directly.

720pub makes self-exclusion straightforward. Log in to your account, go to Account Settings, select the Responsible Gaming tab, and choose Self-Exclusion. Available periods are 30 days, 90 days, 6 months, 1 year, or permanent. Your account will be locked within 24 hours — deposits are blocked and all marketing stops for the duration. You can also request self-exclusion instantly via our 24/7 live chat team if you'd rather not navigate the settings yourself. Permanent self-exclusion cannot be reversed under any circumstances.

720pub provides five core responsible gaming tools accessible from every account's settings: Deposit Limits (daily, weekly, and monthly caps that reduce immediately but increase only after a 24-hour delay); Loss Limits (cap the amount you can lose in a set period); Session Time Limits (automatic logout after a configured duration); Reality Checks (pop-up reminders every 30–90 minutes showing your session results); and Self-Exclusion (temporary or permanent account lock). All tools are free and available without contacting support. For additional help, our Responsible Gaming page has full details.